RETURN INSTRUCTIONS

 

Step One: Notify Us About Your Return

Contact us at support@pixopolitan.us or call 631 480 5277 to notify us that you intend to return the item.  Please be sure to have your order number available when you contact us.  This enables us calculate and communicate to you the estimated reasonable cost of shipping your returned item and ensure we are able to reimburse you properly upon receipt of the returned item.

 

Step Two: Your Item's Original Packaging

Products must be returned in the original box and/or packaging. If an extreme circumstance comes up and you do not have the original packaging, please contact us at support@pixopolitan.us or call 631 480 5277.


Step Three: Your Shipping Box

You can use the original Pixopolitan box you received, or any plain, unmarked cardboard box to ship your return.  If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them. 

 

Step Four:  Ship Your Item to Us

Address your package to our Returns Center at:

Pixopolitan,
240 Kent Avenue
Brooklyn, NY 11249

Ship your package using a trackable, insured shipping method. Pixopolitan cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.  Please include a copy of your shipping receipt in the package, as this enables us to reimburse you for the reasonable shipping charges, up to the amount communicated to you pursuant to Step One above.

Once we have received and inspected your return (usually within 72 hours of receipt) your refund – including reasonable shipping charges - will be issued within 7 days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

*At this point, shipments must be sent from the United States to qualify for shipping reimbursement.

 

Questions? Please contact us at support@pixopolitan.us or call 631 480 5277.


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